Some transportation requests we automate
- Rider authentication & routing
- Ride status & reminders
- Booking & cancelations
- Fares & schedules
- Lost & found
- Purchase & reloading cards
An express lane for all of your riders
The answer for your outdated IVR
Traditional IVRs cannot resolve issues like ride status checks or booking a new ride. Replicant's platform can fully resolve these conversations.
Elastically scale with rider demand
With ridership rebounding from the pandemic but headcount staying flat, transportation companies cannot answer every call. Our platform scales with seasonality, weather, and any unexpected event.
Intelligently escalate to an available agent
When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.
Transportation Customer Stats with Replicant
0Minute call wait times
12KAutomated calls per week