Replicant for

Transportation

From planning a trip to checking fares and ride statuses, common rider requests should be resolved with automation.

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The smoothest way to book a ride

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Use cases

Some transportation requests we automate

Rider authentication & routing
Ride status & reminders
Booking & cancellations
Fares & schedules
Lost & found
Purchase & reloading cards

Features

An express lane for all of your riders

The answer for your outdated IVR

Traditional IVRs cannot resolve issues like ride status checks or booking a new ride. Replicant's platform can fully resolve these conversations.

Elastically scale with rider demand

With ridership rebounding from the pandemic but headcount staying flat, transportation companies cannot answer every call. Our platform scales with seasonality, weather, and any unexpected event.

Intelligently escalate to an available agent

When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.

The answer for your outdated IVR

Traditional IVRs cannot resolve issues like ride status checks or booking a new ride. Replicant's platform can fully resolve these conversations.

Elastically scale with rider demand

With ridership rebounding from the pandemic but headcount staying flat, transportation companies cannot answer every call. Our platform scales with seasonality, weather, and any unexpected event.

Intelligently escalate to an available agent

When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.

Transportation Customer Stats with Replicant

45%

Resolution rate
4.3

CSAT
0

Minute call wait times
12K

Automated calls per week

The learning curve for our riders has been super easy. They just get on the phone, and are ready to go. This is the least training we’ve ever had to give for a new system

General Manager of Paratransit Division
At Top 10 US Transit Agency

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