REPLICANT FOR TRANSPORTATION
Give every rider on-time customer service
From booking a ride to managing service disruptions, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
FEATURED CASE STUDY
NJ Transit
NJ Transit uses conversational AI to provide instantaneous service for thousands of common transportation requests every week.
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4.3 /5Average CSAT score
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12 KCalls automated per week

USE CASES
Automate dozens of high volume interactions
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PUBLIC TRANSIT
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Book a trip
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Check ride status
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Check card balance
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Paratransit services
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Authentication and routing
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General inquiries
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AIRLINES AND TRAINS
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Trip management
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Billing and payments
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Account management
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Outbound trip notifications
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Authentication and routing
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General inquiries
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GENERAL SUPPORT
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Authentication
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Intelligent routing
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New customer intake
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General inquiries
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Outbound reminders
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Account management
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Book a trip
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Check ride status
-
Check card balance
-
Paratransit services
-
Authentication and routing
-
General inquiries
-
Trip management
-
Billing and payments
-
Account management
-
Outbound trip notifications
-
Authentication and routing
-
General inquiries
-
Authentication
-
Intelligent routing
-
New customer intake
-
General inquiries
-
Outbound reminders
-
Account management
PLATFORM CAPABILITIES
Everything you need to resolve rider requests
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Human-Like Interactions
Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents. -
Omnichannel Support
Engage customers across voice, chat, and SMS with one unified platform for a consistent experience. -
Seamless Integration
Connect easily with your fleet management software, transportation management systems, and existing tools for a streamlined workflow across your technology stack. -
Conversation Insights
Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.

FEATURED TESTIMONIAL