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Replicant for
Insurance
From coverage FAQs to filling a claim, resolve common policyholder requests with automation.
Use cases
Common insurance requests we automate
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Proof of insurance -
Manage account and policy -
Claims filing and status -
Payment and billing -
Upsell coverage and Proactive outreach -
Emergency roadside assistance
Proof of insurance 
Manage account and policy 
Claims filing and status 
Payment and billing 
Upsell coverage and Proactive outreach 
Emergency roadside assistance
Features
Treat every policyholder like a premium member
Zero wait times and 24/7 availability
From First Notice of Loss to midnight flat tires, provide instantaneous support whenever your policyholders need it.
Natural conversations on any channel
Cover your policyholders wherever and however they prefer with omnichannel and multilingual support.
Intelligently escalate to an agent
Emergencies happen. Seamlessly hand-off urgent requests to agents while saving policyholders time when every second counts.
Replicant customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett
Vice President of Contact Centers Strategy & Operations
Vice President of Contact Centers Strategy & Operations
