Replicant for

Insurance

From coverage FAQs to filling a claim, resolve common policyholder requests with automation.
Updating a policy has never been faster

Common insurance requests we automate

  • Proof of insurance
  • Manage account and policy
  • Claims filing and status
  • Payment and billing
  • Upsell coverage and Proactive outreach
  • Emergency roadside assistance

Treat every policyholder like a premium member

Zero wait times and 24/7 availability

From First Notice of Loss to midnight flat tires, provide instantaneous support whenever your policyholders need it.

Natural conversations on any channel

Cover your policyholders wherever and however they prefer with omnichannel and multilingual support.

Intelligently escalate to an agent

Emergencies happen. Seamlessly hand-off urgent requests to agents while saving policyholders time when every second counts.

Zero wait times and 24/7 availability

From First Notice of Loss to midnight flat tires, provide instantaneous support whenever your policyholders need it.

Natural conversations on any channel

Cover your policyholders wherever and however they prefer with omnichannel and multilingual support.

Intelligently escalate to an agent

Emergencies happen. Seamlessly hand-off urgent requests to agents while saving policyholders time when every second counts.

Replicant customer stats

  • 70%
    Reduction in hold time
  • 50%
    Reduced AHT
  • 50%
    Reduction in escalations
  • 2x
    Call center capacity
With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett
Vice President of Contact Centers Strategy & Operations
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