Billing and payments
From billing reminders to payment collections, complete every order with automation.
Billing and payment
Automate and resolve these common requests
- Make a payment
- Request a receipt
- Outbound reminders
- Balance inquiries
- Process a refund
- Updating billing information
- Check payment status
- Access charge description
Why automate billing and payment tasks?
>90% resolution rate without escalation
Give customers the ability to self-service on their channel of choice and remove routine tasks from your agents’ workload.
Save up to 50% on call center costs
Automated billing and payments for customers’ most common requests gives thousands of minutes back to your live agents.
Improve CSAT by eliminating wait times
Customers shouldn’t have to wait on hold for 15 minutes to complete a common payment task or ask a simple billing question.
Proven to transform service
90Net promoter score
50%Reduction in AHT
For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined.
Contact Center Automation hub
See it in action
Watch a 60 second demo
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