Overview 
How it Works 
Why Replicant 
Integrations 
Insurance 
Healthcare 
Consumer Services 
Hospitality & Travel 
E-Commerce 
Financial Services 
Telecommunications 
Transportation 
Appointments & Scheduling 
Dispatch Service Requests 
Outbound Calling Reminders 
Account & Order Management 
Authentication & FAQs 
Billing & Payments 
Call Routing 
Pricing 
ROI Calculator 
Talk to Sales 
Blog 
Guides & Reports 
Events & Webinars 
Case Studies 
Newsletter 
About 
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Contact Us 
Replicant for
Retail and ecommerce
From order statuses to return processing, resolve customer requests with automation.
Use cases
Common retail and ecommerce needs we automate
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Return processing -
Personalized offers -
Order management -
Account and rewards updates -
Billing and collections -
Cross-selling and upselling
Return processing 
Personalized offers 
Order management 
Account and rewards updates 
Billing and collections 
Cross-selling and upselling
Features
Give every shopper the VIP treatment
Fast and accurate resolutions
Each customer is unique, but the service they get should be the same every time – no hold times, immediate authentication, and quick answers.
Proactive and personal service to build loyalty
Make every shopping experience memorable with personalization, contextual order-based history, and outbound updates on orders and inventory.
Elastically scale to meet shopper demand
Effortlessly meet seasonal and holiday spikes with on-brand experiences that don’t require hiring temporary workers or costly BPOs.
Replicant customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers.
Kelsey Holshouser
VP of Customer Experience
VP of Customer Experience
