Retail and ecommerce
Common retail and ecommerce needs we automate
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Return processing
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Personalized offers
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Order management
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Account and rewards updates
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Billing and collections
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Cross-selling and upselling
Give every shopper the VIP treatment
Fast and accurate resolutions
Each customer is unique, but the service they get should be the same every time – no hold times, immediate authentication, and quick answers.
Proactive and personal service to build loyalty
Make every shopping experience memorable with personalization, contextual order-based history, and outbound updates on orders and inventory.
Elastically scale to meet shopper demand
Effortlessly meet seasonal and holiday spikes with on-brand experiences that don’t require hiring temporary workers or costly BPOs.
Replicant customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
VP of Customer Experience