Retail and ecommerce
Common retail and ecommerce needs we automate
- Return processing
- Personalized offers
- Order management
- Account and rewards updates
- Billing and collections
- Cross-selling and upselling
Give every shopper the VIP treatment
Fast and accurate resolutions
Each customer is unique, but the service they get should be the same every time – no hold times, immediate authentication, and quick answers.
Proactive and personal service to build loyalty
Make every shopping experience memorable with personalization, contextual order-based history, and outbound updates on orders and inventory.
Elastically scale to meet shopper demand
Effortlessly meet seasonal and holiday spikes with on-brand experiences that don’t require hiring temporary workers or costly BPOs.
Replicant customer stats
70%Reduction in hold time
50%Reduction in escalations
2xCall center capacity