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Replicant for

Retail and ecommerce

From order statuses to return processing, resolve customer requests with automation.
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An express lane for customer updates
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Use cases

Common retail and ecommerce needs we automate

  • Return processing
  • Personalized offers
  • Order management
  • Account and rewards updates
  • Billing and collections
  • Cross-selling and upselling
Features

Give every shopper the VIP treatment

Fast and accurate resolutions

Each customer is unique, but the service they get should be the same every time – no hold times, immediate authentication, and quick answers.

Proactive and personal service to build loyalty

Make every shopping experience memorable with personalization, contextual order-based history, and outbound updates on orders and inventory.

Elastically scale to meet shopper demand

Effortlessly meet seasonal and holiday spikes with on-brand experiences that don’t require hiring temporary workers or costly BPOs.

Fast and accurate resolutions

Each customer is unique, but the service they get should be the same every time – no hold times, immediate authentication, and quick answers.

Proactive and personal service to build loyalty

Make every shopping experience memorable with personalization, contextual order-based history, and outbound updates on orders and inventory.

Elastically scale to meet shopper demand

Effortlessly meet seasonal and holiday spikes with on-brand experiences that don’t require hiring temporary workers or costly BPOs.

Replicant customer stats

  • 70%
    Reduction in hold time
  • 50%
    Reduced AHT
  • 50%
    Reduction in escalations
  • 2x
    Call center capacity
By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers.
Kelsey Holshouser
VP of Customer Experience
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Featured resources

Contact Center Automation hub

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CorVel Reduces Average Handle Times by 50% With Replicant
Case Studies
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