CorVel Reduces Average Handle Times By 50%
Partnering to drive results
100%Non-clinical intake accuracy
50%Decrease in average handle time
- File a New Claim
- Information Intake
- Intelligent Routing
Inefficient Use of Nurses Time
Quicker Call Times, Increased Capacity & Improved Care
50% reduction in average handle time
After going live with Replicant for patient registrations, CorVel's average handle times went from five minutes to two-and-a-half minutes.
Concentrating on what they do best - caring for patients
CorVel’s team of registered nurses nationwide are no longer required to spend time on non-clinical patient intake. Now, they can greet patients with all the information they need to get right to injury assessments.
Improved care & patient Satisfaction
With nurses now able to prioritize patient care, CorVel has boosted its capacity, resulting in expedited patient care and an enhanced customer experience.