Prequalification and routing
Automate and resolve these common tasks
- Intelligent call routing
- Preauthentication Outbound callbacks
- Custom routing
- Smart escalation
- Triggered workflows
- Live transcription
Why automate routing and pre-qualification?
>90% resolution rate without escalation
Leverage automation to accurately interpret commands and route customers to the right agent along with transcription notes for a smooth handoff.
Save up to 50% on call center costs
Save thousands of agent minutes by prequalifying or pre-authenticating callers before routing, resulting in massive call center efficiencies.
Analyze and optimize your contact center
Leverage advanced analytics and reporting to better understand why customers are contacting you and continue to improve their experience.
Proven to transform service
90Net promoter score
50%Reduction in AHT