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Use case

Prequalification
and routing

Intelligently route and escalate customers to agents with automation.
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Route callers to the right agent every time
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Prequalification and routing

Automate and resolve these common tasks

  • Intelligent call routing
  • Preauthentication Outbound callbacks
  • Omnichannel
  • Custom routing
  • Prequalification
  • Smart escalation
  • Triggered workflows
  • Live transcription
Benefits

Why automate routing and pre-qualification?

>90% resolution rate without escalation

Leverage automation to accurately interpret commands and route customers to the right agent along with transcription notes for a smooth handoff.

Save up to 50% on call center costs

Save thousands of agent minutes by prequalifying or pre-authenticating callers before routing, resulting in massive call center efficiencies.

Analyze and optimize your contact center

Leverage advanced analytics and reporting to better understand why customers are contacting you and continue to improve their experience.

>90% resolution rate without escalation

Leverage automation to accurately interpret commands and route customers to the right agent along with transcription notes for a smooth handoff.

Save up to 50% on call center costs

Save thousands of agent minutes by prequalifying or pre-authenticating callers before routing, resulting in massive call center efficiencies.

Analyze and optimize your contact center

Leverage advanced analytics and reporting to better understand why customers are contacting you and continue to improve their experience.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships.
Edison B.
Senior Manager Club Member Experience
at Telehealth Company
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