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Use case

Outbound calling and reminders

From travel notifications to appointment reminders, proactively serve customers with automation.
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An easy way to keep customers informed
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Outbound calling and reminders

Automate and resolve these common tasks

  • Appointment reminder
  • Order or service update
  • Outbound service order
  • Payment reminder
  • Travel notifications
  • Surveys or CSAT
  • Reservation confirmation
  • Follow-up scheduling
  • Information collection
Benefits

Why automate outbound calling and reminders?

Improve CSAT with proactive service

Proactively serve customers across channels with timely updates and reminders for a superior experience and improved customer retention.

Save up to 50% on call center costs

Free up agents and cut BPO costs by automating high volume, repetitive outbound notifications and reminders for greater savings.

Test and optimize customer service

Track, log, and A/B test outbound messaging with advanced analytics and reporting for optimal connection rates and special offer upsells.

Improve CSAT with proactive service

Proactively serve customers across channels with timely updates and reminders for a superior experience and improved customer retention.

Save up to 50% on call center costs

Free up agents and cut BPO costs by automating high volume, repetitive outbound notifications and reminders for greater savings.

Test and optimize customer service

Track, log, and A/B test outbound messaging with advanced analytics and reporting for optimal connection rates and special offer upsells.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
We are doubling down on automation right now. If there were to be an economic downturn and budgets happened to be cut, we are prepared for them and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've already seen from implementing Replicant.
Lisa Rivier
Senior Director of Operations & Strategy
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