You won’t believe it’s a machine
A Thinking Machine purpose-built to resolve customer service issues across any channel
How the Thinking Machine works
Recognizes human speech
The NLU brain distinguishes human audio from background noise and reduces latency to less than a second between turns, creating natural conversations.
Understands what’s being said
Transcription that’s purpose built for customer service converts speech to text with 20% lower word error rate for accurate resolutions.
Identifies pauses or interruptions
Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations.
Comprehends complex questions
With inference accuracy rates over 96%, customers can ask complex, multi-intent questions for more dynamic conversations.
Contextual entity extraction
The Thinking Machine recognizes places, names, and dates in context, regardless of complexity, for intelligent support.