Visibility into every conversation
Out-of-the-box & customizable analytic dashboards with data you’ve always wanted
Conversational insights are no longer a black box
Understand the voice of the customer
Get unbiased intelligence. Listen to, search, and get access to fully transcribed customer conversations.
Analyze conversation insights
Discover key trends. Get real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and frequent escalation issues.
Take action immediately
Continuously improve conversations. Update conversations with point-and-click script editing to scale your best conversations to every customer with Conversation Builder.