Partnering to drive results
49%Reduction in AHT
6Weeks to scale
Unpredictable consumer demand
Automating tedious and expensive outbound calls
Eliminating the need for an overseas BPO
Using expensive offshore agents to call restaurants and place orders on behalf of customers resulted in higher costs and poorer order placement rate.
More effective than human counterparts
Within six weeks, Replicant was 89% as effective as offshore agents. After three months, Replicant outperformed agents, escalating 14% fewer calls.
Navigating noisy and unique environments
Compared to offshore agents, Replicant has a lower hangup rate even in noisy and chaotic settings like a restaurant.
Reducing costs and increasing revenue
Thinking Machine costs less per minute than offshore agents, drastically cutting costs, and leads to a higher order success rate, increasing revenue.