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Empower your team to excel during peak enrollment periods
From managing supplemental benefit enrollments to answering policy eligibility questions, our conversational AI platform autonomously resolves up to 80% of American Fidelity Assurance's member service interactions—helping you provide high-quality support across all benefits, even during peak periods.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Policy management
Benefits enrollment
Claims & status
Coverage questions
Authentication & routing
Billing & payments
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
Corvel
CorVel has deployed AI to automate new patient registrations so nurses' valuable time wouldn't be taken up by mundane and repetitive tasks.
100%
Non-clinical intake accuracy
50%
Decrease in average handle time
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
