Skip to main content Skip to footer Skip to menu
  • On-Demand Webinar

Customer Service Strategies During The Holiday Season

  • Watch our on-demand webinar with COO, Krista Mathews, to get her thoughts on CX strategies during the holiday season.
Watch Now
webinar intro

Watch on-demand

Retail & e-commerce customer service leaders are facing unprecedented times. During retail’s most important moment of the year, the holiday season, the customer service model that has worked in the past will likely need to be reconsidered. Join Krista Mathews, CCO at, as she shares her thoughts on:

  • New customer service strategies & technologies in the age of e-commerce
  • How Krista is preparing her team for the holiday season amidst uncertainty
  • 3 surprising reasons why Krista is excited about the “new normal” of customer service


Krista Mathews COO,
Scott Beechuk Partner, Norwest Venture Partners
Stay updated with Replicant
design element
design element
Request a free
call assessment
Schedule a call with an expert