Overcome the Contact Center Crisis with Conversational AI
Conversational AI is a new solution to modern-day challenges.
Hiring challenges. Rising customer demands. Increased costs. Today’s contact centers are stretched thin.
On top of that, 91% of consumers report they’ve had a negative customer service experience in the last six months, and blame it on staffing issues.
While customers say these frustrations can push them to abandon brands entirely, they also indicate a preference to speak with an intelligent machine rather than wait on hold.
And contact centers who adopt effective AI solutions are experiencing massive gains:
- 61% increase in customer satisfaction
- 68% increase in operational efficiency
- 66% jump in agent productivity
- 69% improvement in agent satisfaction
Download this free guide to learn how conversational AI is giving contact centers stability across every industry.