Contact Center Automation
The latest contact center research, trends, and strategies
Artificial Intelligence
Beyond the happy path: a deep-dive into deterministic execution
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Replicant News
Now live: Bot-to-Bot Transfers
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Artificial Intelligence
AI building AI building AI
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
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CX Strategy
Best Customer Service Practices – 10 Customer Service Tips you Need to Try
Contact Center Automation
Elastic Customer Service: The Key to Efficiently Scaling Contact Center Capacity With Demand
Trends and Forecasts
Shared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks Like
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