Replicant vs. 7.ai
Proven to outperform
90%Call resolution rate
12Weeks to deploy enterprise use cases
8.0CSAT (equaling or exceeding agent)
50%Reduction in call escalations
The best 7.ai alternative
|Chat and SMS|
|Real time transcription|
|Superior conversational design|
|Accurate intent extraction vs. keyword matching|
|CSAT on-par with live agents|
|Automated continuous improvements to AI|
|>80% resolution rate|
|Advanced analytics & reporting|
|Pre-built use cases by industry|
Why contact center leaders pick Replicant
Superior automated conversations
With latency times under 1 second and an inference accuracy rate over 96%, your customers won’t believe they’re talking to a machine.
Up and running in weeks
General purpose AI apps like 7.ai require an army of engineers and conversation designers. Replicant is purpose built for contact centers.
Actionable insights and reporting
Dashboards provide real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and escalation issues.