Unlock a better contact center
Automation that works with your existing contact center software and resolves customer issues across any channel.
A natural fit within your tech stack
Contact Center Automation that works with your IVR, CCaaS, CRM, and telephony to enhance, rather than replace, your existing technology.
Authenticate. Respond. Resolve. Repeat.
Greet and authenticate on any channel
Leverage data from your CRM and other systems to add a personal touch to each greeting and securely authenticate your customers.
Customers can ask for help as if talking to a human
Instead of an endless IVR or speaking in keywords, customers can ask for help by speaking in natural language patterns.
Quickly address and resolve customer issues
With latency under one second and a 96% inference accuracy rate, your customers won’t believe they are speaking to a machine.
Escalate calls to agents with full context
Automatically provide agents with call summary highlights so customers don't have to repeat themselves.
Call dispositions are auto-logged
From updating a CRM record to making a schedule change in your homegrown reservation system, the conversation disposition is auto-logged in all your systems.
Continually optimize conversation performance
Gain real-time visibility into each conversation using out-of-the-box or custom dashboards to optimize performance over time.
Out-of-the box and custom integrations
Replicant seamlessly integrates with your CRM, internal systems, CCaaS, telephony, and more.
Enterprise-grade security and protection
24/7 ops, 99.95% uptime commitment. HIPAA, SOC 2, PCI, and GDPR certification.
Common use cases across all industries
For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined.
Rob Dunning
Operations Leader
Contact Center Automation hub
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