Trusted by industry leaders
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Here's what AI that customers love actually delivers.
$1.7m
87%
50%
$1.5m
500k
$1.7m
87%
50%
Trusted across financial services, transportation, travel, retail and more.
Sunrun achieves a 50% call resolution rate
By fully automating payment-related calls in both English and Spanish, Sunrun was able to allow agents to concentrate on more complex issues.
50%
of payment-related calls resolved
4.6/5
CSAT score
CAA Club Group doubles call completion rate
By adopting AI and automation, Canadian Automobile Association (CAA) no longer has to hire 40+ agents for seasonal spikes and their NPS has risen to 82.
<1%
Agent
escalation rate
8
Weeks to deployment
Southwest Medical Imaging answers 20% more calls
By deploying Replicant to fully automate appointment cancellations and confirmations, Southwest Medical Imaging (SMIL) increased agent capacity by 20% while providing faster, more personal care.
700+
calls automated per day
20%
lower abandonment rates
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With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most.
Replicant was able to meet or exceed our goals across all major metrics, but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the AI agent since the kitchen is often noisy and the robot is clear.
With Replicant, we found a true AI partner. We don’t have to search for a new solution every time - we trust them to deliver.
Seasonal hiring used to be a massive effort that consumed the entire summer. Bringing on Replicant has reduced the need so significantly that now you hardly even hear about it.
Replicant has set a new standard for me in terms of what to expect from a vendor when it comes to process, organization, and communication.
With Conversation Intelligence, we are now hearing our customers' voices in a way we never have before. Instead of guessing why people are calling based on a fraction of data, we’re getting real-time insights across 100% of our calls.
Replicant was the best fit for us because of the partnership and their speed to implementation. When we dug around, we were confident in their ability to set up the platform as quickly as our team was ready to move.
How Bulwark eliminated seasonal hiring stress with voice AI agents
