The challenge
Americor aimed to scale operations efficiently within a highly regulated industry. As call volumes grew, the company identified a need to streamline repetitive interactions and free up agents for more meaningful client conversations. In evaluating whether to build or buy, Americor recognized the importance of implementing a solution quickly with a partner that had proven experience in the industry.
The solution
Partnering with Replicant allowed Americor to automate routine tasks like authentication, intent capture, and settlement authorizations, reducing call times and improving consistency. This freed agents to focus on deeper client engagement and retention, while Replicant’s AI innovation ensures Americor can scale.
Company name
Americor
Industry
Financial Services
Company size
1,000+ employees
Pain point
Authentication, intent capture, settlement authorizations
About the company
Americor's mission is to provide its clients with an immediate and lasting solution to their debt problems. The company has helped hundreds of thousands of people nationwide get out of debt by negotiating on their behalf to pay back less than what they owed.
