How to Recession-Proof Your Contact Center

The past six months have been the largest period of economic uncertainty in the history of customer service driven companies.In light of the economic downturn, you have two choices: panic and pause, or reassess and reinvest. To help you navigate turbulent times, we’ll be bringing several execs to discuss:

• The critical role of contact centers in maintaining customer loyalty and revenue during turbulent times
• The KPIs that matter most when navigating market uncertainty
• How to approach scaling contact centers without increasing costs
• The value of a strategic contact center function and how technology can help