Conversational AI is No Longer a Black Box

In the age of automation, it’s never been easier to generate customer data. But understanding your customer’s conversation data to extract actionable insights, that’s another story.Join our guest talk with seasoned contact center leader, Mike Bowman, Director of Customer Support at ECSI, and Benjamin Gleitzman, Replicant CTO and Co-Founder, to learn:

• How to understand the conversation data behind your support calls
• What insights are most important to driving better customer experiences
• How to take action on these insights to effectively run your contact center