Conversational AI is reshaping the way brands communicate and engage with their customers.
If you’re a customer service change-maker, call center leader, or simply in the business of identifying and evangelizing innovation, this free guide is for you.
Over the last few years, AI has matured enough to deliver practical outcomes that are permanently changing the customer service experience for many industries.
Conversational AI is accomplishing this through natural human-to-machine interactions that sound nothing like the “Press 1 to make an appointment” menus of yesteryear.
It’s a completely new way of meeting customer expectations for fast, accurate, contextual service, while generating significant benefits for the business.
Customers can ask multiple questions in a single go, speak freely without attempting to hit keywords, and spend less time repeating themselves or waiting for an answer on hold.
That’s because modern conversational AI is fast, responding in less than one second between turns. It’s accurate, boasting an over 94% inference accuracy. And it’s smart, using continuous learning to get better at its job over time.
For businesses, this means their call centers can completely eliminate wait times. They can rest assured knowing an intelligent Thinking Machine™ is handling tier-1 calls with the same success rate – sometimes better – as human agents.
This leads to higher customer satisfaction scores, lower costs, and more flexibility for human agents to handle calls only they can – complex issues, high-empathy situations, or those requiring creative thinking.
And the most important part? Conversational AI is just getting started, with infinite applications and use cases being deployed every day.
The Definitive Guide to Conversational AI is your free resource to understanding the game-changing technology from the ground up. How it started. What technologies and breakthroughs it’s built on. All the way to the important questions you need to ask before implementing it for your business.
From start to finish, here’s what you’ll learn:
- What conversational AI is and how it works
- The benefits of the technology
- Common misconceptions about conversational AI
- How to get started with conversational AI
- How to identify use cases for the technology
- How to prepare agents for the technology
- The differences between building and buying a solution
- What to look for in a conversational AI partner
- And much more…