Replicant vs. SmartAction
Proven to outperform
90%Call resolution rate
12Weeks to deploy enterprise use cases
8.0CSAT (equaling or exceeding agent)
50%Reduction in call escalations
The best SmartAction alternative
Why contact center leaders pick Replicant
Superior automated conversations
With latency times under 1 second and an inference accuracy rate over 96%, your customers won’t believe they’re talking to a machine.
Up and running in weeks
General purpose AI apps like SmartAction require an army of engineers and conversation designers. Replicant is purpose built for contact centers.
Actionable insights and reporting
Dashboards provide real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and escalation issues.