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Replicant vs. SmartAction

Replicant’s SmartAction alternative has fully autonomous learning capabilities and delivers superior conversations.

Proven to outperform

Legacy platforms like SmartAction rely on manual updates and outdated AI models, leading to higher abandonment rates, lower CSAT, and frustrated customers.
  • 90%
    Call resolution rate
  • 12
    Weeks to deploy enterprise use cases
  • 8.0
    CSAT (equaling or exceeding agent)
  • 50%
    Reduction in call escalations

The best SmartAction alternative

Replicant is a purpose-built platform using the latest in AI and automation. We fully resolve customer issues and autonomously improve with minimal intervention.

Why contact center leaders pick Replicant

Superior automated conversations

With latency times under 1 second and an inference accuracy rate over 96%, your customers won’t believe they’re talking to a machine.

Up and running in weeks

General purpose AI apps like SmartAction require an army of engineers and conversation designers. Replicant is purpose built for contact centers.

Actionable insights and reporting

Dashboards provide real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and escalation issues.

With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett
Vice President of Contact Centers Strategy & Operations

See the Replicant difference for yourself

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