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Gain AI-powered insights into every customer interaction.
Traditional methods of call analysis are slow, manual and incomplete. With Conversation Intelligence, you gain a holistic view of your contact center with AI-powered insights into 100% of customer interactions so you can coach agents and identify automation opportunities.
In this demo you will see how Conversation Intelligence can:
- Determine disposition and draft a summary for every call
- Score agent performance with the scorecard your QA team uses
- Identify call trends and customer pain points in near real-time
- Pinpoint coaching opportunities for agents and supervisors
Trusted by
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"What makes this different is the real-time conversation intelligence—it doesn’t just capture the words, it understands the context and nuances of the conversation."
Cindy Gambosh
Director of Workforce Optimization