REPLICANT FOR
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Real-time resolutions for real-life tech issues
Whether it's a cracked screen, a setup question, or a protection plan update, Replicant’s conversational AI handles up to 80% of support calls on its own. Give your customers faster answers, reduce wait times, and keep every interaction effortless from start to finish.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Account management
Payment plans
Claims & status
Appointment scheduling
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
Sunrun
See how Sunrun transformed its customer experience and captured more business with Replicant.
50%
Payment-related calls resolved
4.6/5
CSAT score
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
