REPLICANT FOR
Handle claims with confidence and care
When customers report an accident or file a claim, speed and reassurance matter most. Replicant’s conversational AI handles up to 80% of inbound calls, guiding customers through first-notice-of-loss and routine policy questions with clarity. Your team gains time to manage complex cases while customers receive the fast, reliable experience they expect from Direct Line.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Billing & payments
Claims & status
First notice of loss
Policy management
Coverage questions
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
CAA
By adopting AI & automation, Canadian Automobile Association (CAA) no longer has to hire 40+ agents for seasonal spikes and their NPS has risen to 82.
8wks
Time to Deployment
<1%
Agent Escalation Rate
40+
Agent Capacity Equivalent
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
