REPLICANT FOR
Roadside help without the hold
Whether it’s a flat tire on the motorway or a car that won’t start at home, drivers expect immediate support. Replicant’s AI handles up to 80% of roadside assistance requests, helping you respond faster, free up call centre capacity, and maintain the gold-standard service your members know and trust.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Billing & payments
Claims & status
Emergency roadside assistance
Adding member, vehicles or properties
First notice of loss
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
CAA
By adopting AI & automation, Canadian Automobile Association (CAA) no longer has to hire 40+ agents for seasonal spikes and their NPS has risen to 82.
8wks
Time to Deployment
<1%
Agent Escalation Rate
40+
Agent Capacity Equivalent
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
