Watch On-Demand
Two days, 20+ speakers and endless insights. Explore our library of speaker sessions from Resolve 2024.
On-Demand Sessions
Hear industry leaders unpack the trends reshaping customer service and share insights that will put your AI roadmap in the fast lane – and you in the driver's seat.
Dedicated Session Recapping The Major Themes of Resolve 2024
Dedicated Session Recapping The Major Themes of Resolve 2024
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Buckle Up: Keeping Pace With the Speed of CX Change
Buckle Up: Keeping Pace With the Speed of CX Change
Gadi Shamia, Replicant CEO and Co-Founder, gives a keynote on how the CX industry is speeding toward a future where AI resolves the majority of customer requests autonomously.
The AI-Human Feedback Loop: Powering the Blended Workforce
The AI-Human Feedback Loop: Powering the Blended Workforce
Get a preview of upcoming innovations that create a feedback loop between AI and human agents, elevating both to improve customer service outcomes.
How AI Is Helping YouTube Reimagine Customer Service
How AI Is Helping YouTube Reimagine Customer Service
As YouTube grows beyond its free service model it is building a customer support system from the ground up.
How Conversational AI Design Unlocks the Blended Workforce
How Conversational AI Design Unlocks the Blended Workforce
In the age of automation, conversational AI design can make or break the effectiveness of any customer-facing solution. Learn what it is, why it matters, and what to look for when exploring solutions.
Lessons from Uber's Award-Winning CX
Lessons from Uber's Award-Winning CX
Explore the leadership qualities that enabled Uber to redefine what CX means.
AI in the Boardroom
AI in the Boardroom
Explore how forward-thinking executives have built a business case for AI and sold their vision within legacy organizations.
Solving Real Contact Center Pain With AI
Solving Real Contact Center Pain With AI
Learn how AI is solving real contact center pain at the largest statewide public transit agency and one of the most state-of-the-art medical imaging providers.
When to Build and When to Partner: Choosing the Right Approach for Your AI Implementation
When to Build and When to Partner: Choosing the Right Approach for Your AI Implementation
Hear from IT and CX leaders on how to choose a strategy, the risks and benefits of building vs. partnering with a provider, and what to look for in an AI partner.
AI and Your Career: Accelerating Success for CX Leaders
AI and Your Career: Accelerating Success for CX Leaders
AI is not only ushering in a new era of customer service, but a new generation of CX leaders. Hear from three innovators who have embraced AI to change the trajectory of their contact centers and their careers.
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