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  • Fireside Chat

Eliminating Wait Times: Using AI To Automate Service Scheduling

  • Learn how Orkin has reduced costs, improved CSAT and eliminated wait times for service scheduling calls
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Watch our on-demand fireside chat with Orkin

Unlocking the potential of AI-powered customer service is crucial for consumer services organizations looking to streamline operations and enhance the customer experience. However, navigating initial hesitations around AI adoption can be daunting.

Join us on April 11 for a Fireside Chat with Michelle Deese, Director of Customer Experience at Orkin, where we’ll explore the transformative impact of AI automation. From automating service scheduling to drive more revenue and reduce agent volume, to replacing a traditional IVR with natural conversations and more accurate routing, Michelle will share how she championed AI within a 60 year old organization, successfully implemented AI technology, and improved customer satisfaction as a result.

Key Takeaways:

  • Discover how AI can transform a consumer services contact center
  • Understand the impact of AI on customer satisfaction
  • Learn how Orkin is leveraging analytics to drive their AI roadmap


Michelle Deese Director of Customer Experience, Orkin Pest Control
Jonathan Trail VP of Professional Services
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