Masterclass: Introducing AI in Your Contact Center

With its ability to fully resolve calls, eliminate wait times, and increase hiring efficiency, it’s no surprise that 80% of organizations anticipate an increase in AI investments next year.Still, AI can be a daunting undertaking for any contact center leader, especially when their organization’s readiness isn’t quite clear. This masterclass will give you the tools you need to:

Communicate the value of AI. Gain a clear understanding of how AI achieves key contact center outcomes with real-world examples.

Assess your AI Readiness. Learn an AI framework designed specifically to highlight key focus areas for your contact center.

Become a change-maker. Understand the qualities you’ll need for cross-functional AI leadership in your role.

Create Your AI Roadmap. Get actionable guidance on how to drive AI adoption that aligns with your contact center's unique needs.

Activate Your AI Strategy. Turn readiness into a dynamic AI plan, drive team enthusiasm, and integrate AI seamlessly for immediate and long-term impact.

Viewers of this Masterclass will come away with practical ways to plan, execute, and lead AI adoption within your contact center.