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  • Fireside Chat

Reducing Average Handle Time by 50%: Using AI to Automate Patient Intake

  • Learn how CorVel has deployed AI to automate patient intake leading to shorter AHT, lower agent call volume and increased CSAT.
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Watch our fireside chat on-demand

Unlocking the potential of AI-powered customer service is crucial for healthcare organizations looking to streamline operations and enhance the customer experience. However, navigating initial hesitations around AI adoption can be daunting.

This Fireside Chat features Cindy Gambosh, Director of Workforce Automation at CorVel, where we’ll explore the transformative impact of using AI automation to streamline patient intake. In it, Cindy will share how she leveraged AI to reduce agent call volume, decrease call time by 50%, redeploy resources, and increase customer satisfaction.

Key Takeaways:

  • Discover how to evaluate Conversational AI for healthcare contact centers
  • Understand the impact of using AI for patient intake
  • Learn how CorVel is meeting ROI goals with AI automation


Cindy Gambosh Director of Workforce Automation at CorVel
Zac Cooper Director of Sales
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