The Essential Guide to LLMs for CX Leaders
Take a Crash Course on LLMs for CX
A recent Gartner poll revealed that 45% of executives have increased their AI investments due to the publicity of ChatGPT.
Over one third (38%) of those investments are targeting CX as the primary focus – the most of any category.
In the new arms race for AI-powered customer service, LLMs have taken center stage.
This guide provides a fresh look into what’s new, from the basics of LLMs to a glossary of key terms to a framework CX leaders can adopt to form their automation strategy.