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The Essential Guide to LLMs for CX Leaders

An A to Z overview of the fundamentals CX leaders need to understand, evaluate and deploy Large Language Models (LLMs) for customer service.
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Take a Crash Course on LLMs for CX

A recent Gartner poll revealed that 45% of executives have increased their AI investments due to the publicity of ChatGPT.

Over one third (38%) of those investments are targeting CX as the primary focus – the most of any category.

In the new arms race for AI-powered customer service, LLMs have taken center stage.

This guide provides a fresh look into what’s new, from the basics of LLMs to a glossary of key terms to a framework CX leaders can adopt to form their automation strategy.

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