Guides

Retail in 2021: Customer Service Trends You Can’t Ignore

Consumer behavior is reshaping customer service as we know it. Learn how top retailers are adapting and thriving.
Changes in consumer behavior from the past year are reshaping customer service.

In this eBook, you will explore how consumer behavior is reshaping customer service and how an elastic customer service approach with autonomous contact center capabilities can equip you to improve the customer experience overall.

Here’s what you’ll learn:

  • The delivery and shopping experiences customers expect
  • What customers want when they contact support
  • How an autonomous contact center relieves pressure from customer service teams and increases customer satisfaction
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