A look behind the scenes at the conversational AI that redefines customer service

At Customer Contact Week in Las Vegas, Replicant demoed something special: voice AI for contact centers, designed to handle roadside assistance calls. Tire changes, tows, urgent support, the works.

We knew it was good. But then Jay Baer tried it.

Jay’s been in digital since domain names were free. He’s tested more customer service tech than most of us will ever see. And his verdict?

“It’s almost indistinguishable from a human agent. And it’s just going to improve."

Jay went on to praise not just the voice, tone, and inflection of the AI, but how easy it was to build one himself during a Replicant workshop. The full post is worth reading, but here’s the core message:

Voice AI for contact centers is finally delivering on the promise of customer service that actually feels helpful.

What impressed Jay Baer about Replicant’s technology

Most bots still sound like, well, bots. They interrupt. They misunderstand. They frustrate. Replicant's automation is different:

• Human-like tone and inflection: We trained our AI to mirror the cadence and warmth of great agents.
• Real-time understanding: Even in high-emotion scenarios like roadside emergencies, the AI listens, adapts, and responds appropriately.
• Built to deploy fast: It doesn’t take a dev team to get started. As Jay saw, contact center leaders can build functional prototypes in a workshop.

This same voice AI for contact centers is already supporting AAA organizations across the U.S., resolving real-world customer issues with ease.

Watch the demo: AI roadside assistance in action

We filmed Jay’s live demo at CCW Las Vegas, and you can watch it right here:

Want to experience what Jay did? Talk to an AI agent right now or book a personalized demo with our team.

Some might call it a "voice AI assistant" – we call it enterprise-ready Conversation Automation.

Why it matters for contact centers

The contact center of the future isn’t human-only or AI-only. It’s both. Humans for high-emotion, high-impact moments. Automation for everything else.

And when voice AI for contact centers is built to sound and act like your best rep, customers don’t care who helps them, just that they got help, fast.