Dashboard

Visibility into every conversation

Analyze conversation data. Discover insights. Take action. All from a single dashboard.

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Overview

Out-of-the-box & customizable analytic dashboards with data you’ve always wanted

Monitor conversations

Monitor conversations in real-time and access fully transcribed conversations

Analyze conversation data

Get real-time insights into dispositions, CSAT, escalation reasons and much more.

Act on insights

Set up A/B tests and update call scripts with self-service editing to constantly improve conversations

Benefits

Conversational insights are no longer a black box

Understand the voice of the customer

Get unbiased intelligence. Listen to, search, and get access to fully transcribed customer conversations.

Analyze conversation insights

Discover key trends. Get real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and frequent escalation issues.

Take action immediately

Continuously improve conversations. Update conversations with point-and-click script editing to scale your best conversations to every customer with Conversation Builder.

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Not only has Replicant allowed us to scale our call center operations, but it’s given us insights into caller behavior at a much deeper level than we could have expected - which ultimately helped us improve the customer experience.