You won’t believe it’s a machine
A Thinking Machine purpose-built to resolve customer service issues across any channel
How the Thinking Machine works
![](https://www.replicant.com/wp-content/uploads/2022/10/960px-Thinking-Machine_01.png)
Recognizes human speech
The NLU brain distinguishes human audio from background noise and reduces latency to less than a second between turns, creating natural conversations.
![](https://www.replicant.com/wp-content/uploads/2022/10/960_Thinking-Machine_02.png)
Understands what’s being said
Transcription that’s purpose built for customer service converts speech to text with 20% lower word error rate for accurate resolutions.
![](https://www.replicant.com/wp-content/uploads/2022/10/Thinking-Machine_03.png)
Identifies pauses or interruptions
Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations.
![](https://www.replicant.com/wp-content/uploads/2022/10/960px-Thinking-Machine_04.png)
Comprehends complex questions
With inference accuracy rates over 96%, customers can ask complex, multi-intent questions for more dynamic conversations.
![](https://www.replicant.com/wp-content/uploads/2022/10/Thinking-Machine_05.png)
Contextual entity extraction
The Thinking Machine recognizes places, names, and dates in context, regardless of complexity, for intelligent support.
Senior Manager Club Member Experiences at Telehealth Company