Drive data-driven customer experiences with conversational analytics

This overview provides a double-click into Replicant’s conversational analytics which allows contact center leaders to understand why their customers are contacting support, what conversation flows are performing best, and primary reasons for escalation so that they can take action immediately and continuously improve the customer experience.

Analytics capabilities featured:

• Call volume
• Customer satisfaction
• Call dispositions
• Top of funnel authentication
• A/B testing
• Reporting
• And more