The chatbot era is over. The agentic era is here.

For years, customer support leaders have turned to chatbots to reduce costs and improve CX — only to be let down. Rigid logic trees, scripted menus, keyword-matching bots, and FAQ-only flows didn’t resolve issues. They deflected, creating frustration for customers and more work for agents.

More recently, there have been new players on the chat market with flashy demos and lots of venture funding, but we hear time and again that even CX leaders on these chatbots keep running into the deflection trap.

It’s time for something new.

That’s why we’re relaunching Replicant Chat, now powered by our Agentic AI platform. With the same breakthrough engine that powers Replicant’s Voice AI agents, Replicant Chat brings a new standard to chat automation: conversations that are human-like, flexible, and built to resolve customer requests end-to-end.

Replicant Chat is different. It doesn’t follow scripts, it reasons. This means that you’ll have a chatbot that can:

• Interpret and respond to complex, multi-step requests in natural language, without rigid decision trees
• Pull from your knowledge base or live APIs to provide accurate and informed answers in real time
• Take action on behalf of your business (e.g., update accounts, reschedule appointments, issue refunds)
• Operate with enterprise-grade security and guardrails, to avoid hallucinations and keep your customers safe.
• Resolve conversations end to end, without agent involvement.

The next wave of chat is finally here. One that delivers on the actual promise of agentic chat and not just hype, and is live in production with customers – not stuck in proof of concept.

From scripted flows to human-like reasoning and flexibility

Legacy chatbots force customers down rigid paths. Replicant Chat uses Agentic AI to adapt in real time. This next-level technology doesn’t just match keywords. It understands intent, evaluates options, and chooses the best next step in the conversation. Instead of forcing customers down a static flow, it flexes to handle the nuance of real-world support interactions — interpreting nuance, accessing knowledge bases, taking action in CRMs or billing systems, and escalating with context when needed. 

Customers today expect a ChatGPT-like experience in every interaction. Now you can give it to them while building in enterprise guardrails for guaranteed control and reliability. We take a hybrid approach: deploying agentic AI while protecting against hallucinations with deterministic guardrails. 

Here’s what that looks like in practice:

• Real-time reasoning: Replicant Chat can interpret open-ended, multi-step requests like “I need to change my flight, use my travel credit, and send the confirmation to my work email.” No rigid branching logic required.
• Connected to your systems: Through APIs, it can look up account balances, update billing addresses, schedule appointments, or issue refunds, not just deliver surface canned answers or intake a ticket for a human agent to review.
• Up-to-date knowledge for accurate answers across all conversations: It doesn’t stop at pulling from a knowledge base. Replicant Chat blends static information with live data and actions, so customers always get accurate and complete resolutions.
• Human-like conversations: Customers can type naturally instead of being forced into bubble selections or robotic quick-replies. Worried about typos? Don’t be. Our agentic chat can still understand intent.
• Context-aware escalation: When an issue does need a human, Replicant Chat hands off seamlessly. Agents receive the full transcript, a structured summary, and key variables collected (like customer ID or order number), so customers never have to repeat themselves.

The result: conversations that feel human-like, resolve faster, and actually reduce workload for agents instead of adding more. That means your business can actually transform. By going beyond rigid trees and shallow FAQs, brands can go from under 10% containment to over 50%.

One AI agent across chat and voice

Most vendors excel in one channel but not the other. Even newer agentic chat players with impressive flashy demos have few, if any, live voice deployments. Voice is harder to do well, requiring higher accuracy, real-time performance, and seamless integrations.

Replicant offers best-in-class automation in both chat and voice. We build your AI agent once, and it performs consistently across channels. That means every update, every improvement, and every optimization applies everywhere, with one brain and no duplication required.

The business impact is clear:

• Consistent CX → stronger loyalty. Customers get the same high-quality, human-like experience whether they’re typing in a web chat or calling in.
• Faster deployment → quicker ROI. Launch in chat with a lightweight script in minutes, and expand to voice without starting over.
• Shared updates → lower maintenance cost. Improve your AI agent once, and the gains are instantly applied across both chat and voice.
• Unified analytics → better visibility. Every conversation across both channels is tracked and scored, so leaders get a complete picture of resolution rates, CX, and ROI.

With Replicant, you can deliver world-class automation in both chat and voice, and manage it all with a single AI brain that works across voice and chat conversations.

Why Replicant Chat is different

Other solutions have promised automation, but the reality is low containment, unclear ROI, and robotic CX that doesn’t reflect your brand. Our research shows nearly half of chat buyers cite scalability and ROI as unresolved challenges, and only 21% feel their current solution delivers an on-brand experience.

Replicant Chat was built to solve those exact pain points.

• Resolves issues, not just FAQs. Most bots can only surface knowledge base articles or log a ticket. Replicant Chat connects directly to your systems through APIs so it can check balances, update accounts, issue refunds, or reschedule appointments end-to-end.
• Human-like and on-brand. Every interaction is designed to feel natural, empathetic, and aligned with your company’s tone of voice. Customers no longer get stuck in robotic flows that damage trust.
• Enterprise-ready. With HIPAA and PCI compliance, plus guardrails against hallucination and prompt injection, Replicant Chat is secure enough for healthcare, financial services, and other highly regulated industries.
• Performance you can prove. Every single conversation is tracked, scored, and analyzed. Built-in QA means you have a clear view of resolution rates, CSAT impact, and cost savings, not vague promises.
• Aligned incentives. With resolution-based pricing, you only pay when we deliver. That means automation isn’t just a cost line, it’s a measurable ROI driver.

This is the difference between a chatbot that deflects and an AI agent that actually delivers on the promise of automation.

Try the chat solution for leaders who expect more from automation

With Replicant Chat, CX leaders don’t have to settle for partial containment or robotic experiences. They can deliver real resolution at scale while reducing costs and improving customer satisfaction.

Replicant Chat isn’t just another chatbot. It’s a flexible, agentic AI solution that finally delivers on the promise of chat automation.

See the difference for yourself. Book a demo today.