Overview 
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Integrations 
Insurance 
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Replicant for
Laboratories & Imaging Centers
From patient account management to appointment scheduling, resolve common requests with automation.
Use cases for Labs & Imaging Centers
Common healthcare requests we automate
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Appointment scheduling -
Insurance quotes -
Benefits and coverage -
Claims processing -
Health and prescription questions -
Proactive reminders -
Payment info & FAQ
Appointment scheduling 
Insurance quotes 
Benefits and coverage 
Claims processing 
Health and prescription questions 
Proactive reminders 
Payment info & FAQ
Features
World-class care for every patient
Personalized patient interactions
Customize every conversation to each unique patient with personalized greetings, callback windows, care preferences, and more.
Proactive care for stressless experiences
Reduce inbound requests with automated patient reminders, clinic updates, prescription information, and more.
Comply with HIPAA requirements
Protect patient information with securely encrypted data at rest and in transit, regular backups, and secure database hosting.
Replicant customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
Call volumes were crazy before Replicant. That caused long hold times and high abandonment rates. We needed a way to automate straightforward requests so live agents could help the patients that really needed help with the harder things.
Kim Wyszynski
Director of Contact Center at Southwest Medical Imaging
Director of Contact Center at Southwest Medical Imaging
