Replicant for

Transit Authorities

Conversational AI designed for transportation contact centers, automating repetitive tasks related to trip and rider management across calls, texts, and chats.

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Transportation Demo

The smoothest way to book a ride

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Use cases for Transporation

Common consumer service requests we automate

Rider authentication & routing
Ride status & reminders
Booking & cancellations
Fares & schedules
Lost & found
Purchase & reloading cards

Features

An express lane for all of your riders

The answer for your outdated IVR

Traditional IVRs cannot resolve issues like ride status checks or booking a new ride. Replicant's platform can fully resolve these conversations.

Elastically scale with rider demand

With ridership rebounding from the pandemic but headcount staying flat, transportation companies cannot answer every call. Our platform scales with seasonality, weather, and any unexpected event.

Intelligently escalate to an available agent

When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.

The answer for your outdated IVR

Traditional IVRs cannot resolve issues like ride status checks or booking a new ride. Replicant's platform can fully resolve these conversations.

Elastically scale with rider demand

With ridership rebounding from the pandemic but headcount staying flat, transportation companies cannot answer every call. Our platform scales with seasonality, weather, and any unexpected event.

Intelligently escalate to an available agent

When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.

Replicant customer stats

70%

Reduction in hold time
50%

Reduced AHT
50%

Reduction in escalations
2x

Call center capacity

With Replicant answering so many calls, supervisors actually get to supervise and coach agents, instead of helping out with the call queue themselves. It’s ‘command’ more than ‘reprimand’. It’s a career, not a job.

Namecca Parker
General Manager at NJ Transit

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