Telehealth Company with 1000+ Agents
Partnering to drive results
94%Issues successfully handled
12Weeks to scale
Hiring agents was getting too expensive
Lowering call center costs without sacrificing CSAT
Automating 33% of inbound volume
Replicant resolves requests like updating a credit card or mailing address, providing billing information, and other common issues with 90% success.
Scaling customer service with growth
Before Replicant, customer growth outpaced capacity. Now the company offers 24/7 service with zero hold times, no matter how many customers they get.
Automation that customers enjoy
Self-service empowers customers to quickly resolve their issues with zero wait times — an efficient, effective experience leading to higher CSAT.
Reducing operational costs
Replicant’s per-minute-usage-fee is less than an agent’s rate, enabling the company to reduce recruiting and training budgets and steeply lower costs.