Artificial Intelligence
The latest contact center research, trends, and strategies
Artificial Intelligence
Beyond the happy path: a deep-dive into deterministic execution
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Replicant News
Now live: Bot-to-Bot Transfers
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Artificial Intelligence
AI building AI building AI
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Artificial Intelligence
How IT leaders decide what to build and what to buy in the AI era
Artificial Intelligence
Why AI vision is the architecture and how IT leaders get it right
CX Strategy
Essential call center KPIs: 8 metrics that drive performance and how to improve them
Contact Center Automation
Call center call spikes: How to manage and prepare effectively
Join 9,000+ contact center leaders already subscribed to stay ahead
By submitting your information, you agree to Replicant’s Terms of Service and Privacy Policy. You can opt out anytime. Link to privacy policy>
