Replicant News
The latest contact center research, trends, and strategies
Artificial Intelligence
Beyond the happy path: a deep-dive into deterministic execution
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Replicant News
Now live: Bot-to-Bot Transfers
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Artificial Intelligence
AI building AI building AI
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
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CX Strategy
ADP’s Director of Digital Transformation and Payment Ops on Getting Buy-In and Adoption
Replicant News
Replicant Launches with $7 Million in New Funding and Adds Veteran CEO
Contact Center Automation
4 Ways to Liven up your IVR to Serve your Customers Better
Contact Center Automation
How to Meet Customer Demand, Flatten Call Spikes, and Lower Contact Center Costs With Automation
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