Tell us about yourself! Where are you located and what was your path to joining Replicant?
Hi! I’m Melissa Prince and I live in Los Angeles, CA. I am an Account Executive at Replicant and have been here for over a year. Although I have a degree in broadcasting, I have been in sales for my entire career.
What team are you on and what are some of the main goals your team is focused on?
I’m part of the West Coast sales team and we are focused on educating contact center leaders about automation, generating new partnerships, and scaling customer growth.
What does a typical day in your role look like? What kinds of projects do you work on?
There is no such thing as a “typical day,” but tasks that I’m focused on throughout the week are, first and foremost, moving any active deals through the various steps in the relationship cycle, prepping for upcoming meetings, educating brand new prospects with information specific to their contact center, attending customer meetings and demos, building new demos, meeting with partners, attending engagement meetings with customers going through implementations, checking in with our Business Development Representatives… the list goes on and on!
What do you think sets Replicant apart from its competitors?
Our customers. It’s rare in the start-up world to not only have the number of customers that we do, but see them have so much success and willingness to advocate for us whether it’s speaking at an event, being a reference for our prospects, joining internal company meetings on-site or off-site; it’s truly something special.
What’s one thing you’ve learned while working at Replicant?
That AI is taking over the world!
How would you describe Replicant in three words?
What stands out about the culture at Replicant?
People dictate culture, and we have great people that work here.
What has been one of your biggest accomplishments here so far?
I’m in sales, so I base my accomplishments off closing new partnerships!
What do you enjoy the most about communicating with prospective customers about our product?
Sharing the success that our customers are experiencing and, more than anything, that working with Replicant is a true partnership, where we are extremely invested in their success. I enjoy taking care of people, and if you’re a prospect or customer of mine, my favorite part of my job is building the relationship with the customer and going above and beyond to make sure they are happy with the partnership.
What excites you about the future of AI?
I read something not too long ago that said by 2045, AI is expected to completely surpass human intelligence. This is so wild to me. AI is so fascinating and exciting and I think we have only scratched the surface.
If you could have one superpower, what would it be?