Common telecom needs we automate
- Technical troubleshooting
- Installation and service scheduling
- Account billing and management
- Proactive outage alerts and resolution
- Outbound payment collection
- Automated cross-selling and upselling
Customer service as fast as your network
Service that scales when volume spikes
Keep customers informed with automated, no-wait service that scales to meet unexpected demand during outages or other unforeseen events.
Automate manual and common agent tasks
Replicant integrates with your CRM to automatically authenticate callers, update records, and do call follow-up – saving hours of manual work.
Proactively inform and remind customers
Reduce inbound requests by proactively updating customers when there’s an outage or when service has been restored.
Replicant Customer stats
70%Reduction in hold time
50%Reduction in escalations
2xCall center capacity