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Consumer Services

Pest Control
Brand with 8K+ Employees

Learn how a leading pest control company converts more new customers using Replicant

Partnering to drive results

Replicant was deployed to automate call routing, authentication, account management, and appointment scheduling.
  • Higher conversion rates for new customers
  • Lower training costs for agents
  • X
    Eliminated need for BPO

Company Details

  • Industry:
    Consumer Services
  • Size:
    8,000+ Employees
Use Cases:
    • Call Routing
    • Appointment Scheduling
    • Customer Authentication
    • Account Management

High Call Volumes & Staffing Challenges

Prior to partnering with Replicant, this business had a challenge converting new customers that called in to take advantage of free inspections. Due to the offer and the seasonal nature of their business, prospective customers would call in during the same time period. Often, they would wait on hold for 20+ minutes, overwhelming agents and increasing call abandonment rates. In addition, they were struggling to hire agents, and BPOs were no longer cutting it.

Making an impact on day one

Quick integration with their systems

This pest control company quickly began saving due to our ability to establish the API calls, fields, and resources needed to get up and running fast.

Battle-tested use cases

With dozens of repeatable use cases and millions of calls automated, Replicant was able to achieve high resolution rates on day one.

Better agent experience

Within weeks, customers were getting accurately routed to the right agent on first attempt, and agents could focus on more engaging calls

Eliminated need for a BPO

With Replicant, this leading pest control company no longer had a need for expensive BPO solutions

The Thinking Machine is so much more lifelike than anything 
 we’ve seen before, which is huge with highly emotional customers.
Pest Control Company 

design element
design element
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