Today’s contact centers expect more from their AI investments than just simple task automation. But too often, they’re asked to make an impossible trade-off.

They can either settle for generic AI solutions that can deflect simple customer requests, but struggle beyond basic FAQs; or, start from scratch with an AI vendor that promises true automation, but requires several costly and unproven trial-and-error cycles. 

At Replicant, we believe the solution is not to replace your best agents with generic AI, but to replicate them using knowledge you already have. 

Our unique approach is built around a single continuous feedback loop: The Replicant Flywheel. 

This approach allows our platform to continually capture, scale, and refine the expertise of your top performers.

It’s a strategy that ensures our AI agents get measurably better over time, and proves that world-class, enterprise-scale AI is achievable today without risking your budget or brand.

The Replicant Flywheel: Learn, Replicate, Test, Deploy, Improve

The core of our platform is an architecture designed for long-term enterprise scale. Here’s a breakdown of the five critical stages that power this continuous improvement loop:

1. Learn: Capturing Expertise and Opportunity

Before any automation begins, you need to know what excellence looks like. The Learning stage starts with a deep dive into 100% of the interactions your live agents have across every channel. 

• Proprietary Multi-Modal Analysis: Every conversation is automatically scored using proprietary analysis. Unlike transcription-based tools, we pick up on crucial nuances like tone, empathy, and background noise to identify exactly what your top performers do differently on their very best day.
• Actionable Insights: A deep analysis provides unparalleled visibility, surfacing conversation drivers and trends customized to your KPIs. 

2. Replicate: Turning Expertise into AI Agents

Once we know what works, we scale it. The Replicate stage is where your top performers’ expertise is instantly codified into a new AI agent.

• One-Click Replication: Easily replicate your top agents' workflows, knowledge, and expertise with the click of a button. Our no-code workspace, AI Studio, lets you define the personality and tasks of your AI agents using plain language.
• Hybrid Architecture: AI agents are powered by our hybrid architecture, which combines the flexibility of LLMs for fast, natural conversations with deterministic guardrails for brand compliance and guaranteed adherence to your workflows.

3. Test: Rigorous Validation

Deployment should be fast, not rushed. We prioritize a rigorous Test stage to ensure exceptional customer experiences.

• Preview and Automated Scenarios: Our robust test suite allows you to run rigorous automated scenarios to test quickly and safely before anything goes live. This battle-tested approach ensures a high success rate from pilot to full scale.

4. Deploy: Scaling Across Channels

When your AI Agent is ready to go live, deploying to production is seamless.

• Efficient Omnichannel Deployment: The same AI agent can be instantly deployed across both voice and chat with zero extra work. This purpose-built architecture provides exceptional benefit for customers who need to instantly scale capacity, like CAA during unpredictable winter storms or Fanatics during the busy holiday shopping season.

5. Improve: Nonstop Optimization

The flywheel doesn't end at deployment. Instead, it begins an optimization stage that powers consistent improvement.

• Continuous Monitoring and Scoring: After launch, every single AI conversation is monitored, scored, and analyzed.
• Actionable Recommendations: Patterns and recommendations get continuously surfaced to help you improve your AI agents and identify new automation opportunities. This non-stop learning ensures AI agents don't degrade, but effectively get better with every interaction.

The Power of a Flywheel Partnership

Replicant provides a clear path to AI success in the contact center. But we don't just sell an application. 

Our world-class delivery team guides your success, and a full-service partnership ensures a rapid path from pilot to production in weeks, not months. 

Ready to replicate your best agents without sacrificing on quality or cost? Schedule time with an expert to learn more.