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Survey: The Effects of Bad Customer Service and How Brands Can Fix It
Executive Summary Poor customer service is pervasive. The problem in contact centers is especially dire…
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Replicant NewsInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast
2020 changed customer service as we know it. We saw agents working from home for…
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Artificial Intelligence, Trends and ForecastsAI Voice Responder Supports Call Centers Impacted by COVID-19
Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
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Artificial IntelligenceGet Smart on Replicant Voice
Want to get smart on Replicant Voice? Take a look at our most frequently asked…
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Artificial Intelligence, Replicant NewsMeet the “Thinking Machine”: Why We Chose Not to Personify AI at Replicant
Artificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
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